Shipping Services

FAQ PLEASE BE ADVISED THAT FOR THE HOLIDAY RUSH INVENTORY MAY DEPLETE FASTER THAN NORMAL, IN SUCH CASES KINDLY WAIT FOR A FINAL CONFIRMATION FROM TOYS AND STUFF. THANK YOU. Estimated Shipping Time, unless stated otherwise under the item. Within Canada - Expedited (1-7 days) and Regular (2-9 days) To USA - Xpresspost (3-10 days) and Expedited (6-12 days) International - Xpresspost (4-7 days) and Air (6-10 days) and Surface (4-6 Weeks) 'FREE SHIPPING IN CANADA' ITEMS ARE SHIPPED BY NATIONEX Q.Can I order an item on Toysandstuff.net and ship it to an international address? Yes, at this time Toysandstuff.net offers this selection to selected countires only. Q.Where do you ship to? At this time Toys and Stuff ships domestically within Canada and internationally to: Algeria, Argentina, Australia, Austria, Bahrain, Bangladesh, Belgium, Bermuda, Brazil, Bulgaria, Chile, Cyprus, Czech Republic, Denmark, Egypt, England, Estonia, Ethiopia, Finland, France, Gambia, Germany, Ghana, Great Britain, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland (Republic), Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lebanon, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Morocco, Nepal, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Philippines, Poland, Portugal, Romania, Russian Federation, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Tanzania, Turkey, UAE, USA, Vietnam, Yemen, and Zimbabwe only. Q.What are your shipping options and shipping rates? Toysandstuff.net tries to offer you the least expensive shipping rates and to deliver to you on the day you request. When you place items in your shopping cart and place the order, CANADA POST calculates the shipping cost based on the weight and your choice of shipping Address. Free shipped items by NATIONEX, unless otherwise stated. Q.Do you have any items that will have additional shipping charges? Some of our merchandise requires additional shipping time and charges. For eg. remote and far out zones. Please be advised that these charges are automatically calculated based on your mailing address. Q.What is the customs/duties/brokerage fees? These fees depends on the country of the receiver. For instance USA, the total order over US$200.00, there will be a brokerage fee applied to the receiver. Q. Why is there a shipping time stated under some items? Shipping time is stated for customers to have an idea when there shipment will arrive. For eg. if it states 'shipping time 1 week', that means 1 week in addition to the Canada Post delivery date selected. Q. What does Back Ordered mean? Back Ordered means those items that are in the process of order by Toys and Stuff, and so may have already been shipped to or arrived at Toys and Stuff. Therefore, the customer at the 'ship to' address will receive approximately a week later than the date shown by CANADA POST. Q. Can I still buy when I get an error message? Yes. You can receive the exact shipping rates in your email, upon request, and because of the weight and size of the item, there will be a COD on the shipping (cash on delivery) - this is an accurate way of payment for shipping. Consequently, you can have it picked up by your courier service such as UPS - we would however require your account number and postal code. Q.Are there any special shipping restrictions? You cannot use Regular Shipping option if you are shipping to a Post Office Box or Rural Route addresses. Delivery of oversized items directly to customers in certain remote locations (such as Air-Stage communities) may not be possible or may incur additional delivery charges. Q.Can I place an order and have it shipped to multiple addresses? No, at this time we apologize for the inconvenience, you would have to re-do the entire order process. Q. Can the shipping cost be overestimated? Yes, although it is rare. If you feel the shipping cost is too high based on the item you select, you can always email for confirmation at sales@toysandstuff.net. We will double check and gladly make necessary adjustments if required. Consequently, we can instantly refund via Paypal huge differences in shipping costs. Q.How do I track my package once it has been shipped? Orders that have been shipped will be listed with a pin number. Please note that pin numbers must be provided via email by Toys and Stuff only. Q.Do all orders have tracking numbers? All orders will be shipped with a tracking number. Q.Why would a package be returned to you as undeliverable? Toys and Stuff can receive packages as undeliverable for the following reasons: Please refer to the Return Policy. Thank you.